Bill Payment

Bill Pay

AurGroup's free online bill pay service offers our members a variety of benefits. The bill pay product is simple to understand, easy to navigate, and it saves time. You can pay all your bills in minutes and control when the payments are scheduled. There is no longer a need for stamps, envelopes, or trips to the post office. You can trust that your payments will arrive on time since online bill pay greatly reduces the risk of human error and late payments. Plus, online bill pay through AurGroup is ten times safer than mailing checks. (*Research gathered by the Aite Group)

FAQs

Q. Is online bill pay free? A. Yes! Online bill pay is free to our members who have a checking account with AurGroup.

Q. How do I enroll in online bill pay? A. To enroll in online bill pay, you must first be enrolled in online banking. Apply Now @aria-label: Apply for Online Banking

Q. Is online bill pay secure? A. Online bill pay is recommended by security experts as one of the safest ways to pay your bills. According to research, 90 percent of identity theft doesn't occur through the Internet.* Identity thieves still use the tried and true methods of stealing mail or discarded trash. The combined use of online banking and online bill pay helps to protect consumers against identity theft and check fraud. For additional security, online bill pay requires 128-bit encryption and personalized log-in information. (*Research gathered by Javelin Strategy & Research.)

Q. How are payments sent? A. Payments are sent two ways: electronic and paper checks. On average, electronic payments are sent to more than 70% of payees. For payees who can only accept checks, the subscriber's account is debited electronically, and an authorized paper check is issued on behalf of the subscriber.

Q. What are the benefits of electronic payments? A. Electronic is the fastest payment method for subscribers and greatly reduces the risk of human error. Electronic payments are received by the payee within 2-3 business days.

Q. What are the benefits of check payments? A. Check payments allow you to pay anyone through your online bill pay account. No more postage or trips to the post office. Plus, check payments through online bill pay are electronically recorded, may be stopped before 2 p.m. Eastern Time on the date they are scheduled to process, and are virtually tamper-resistant. The estimated arrival time for checks is based on the payee's zip code and is displayed while you schedule a payment.

Q. Are online bill payments guaranteed? A. Online bill payments are not guaranteed by the US Postal Service or Automated Clearing House Network (ACH). However, online bill pay offers a payment success rate of 99.99% and greatly reduces the risk of human error. In the event a check payment is not received, our online bill pay support will stop and re-issue the payment, as well as provide proof of processing to the payee. Online bill pay also provides a history of your payments, and payment information is integrated directly into account statements.

Q. When can payments be scheduled? A. Payments may be submitted at any time, day or night. All payments should be scheduled according to process date and not according to the due date. For example, payments should be scheduled to process before the actual due date. Estimated arrival times are automatically displayed during the scheduling process. We recommend scheduling first payments in advance to ensure timely delivery. Payments are electronically debited from your account on the process date. For same-day processing, please schedule payments before 3 p.m. Eastern time.

Q. Who can I pay with online bill pay? A. With online bill pay, you can pay virtually anyone with a current address within the continental United States, Alaska, Hawaii, and Puerto Rico.

Q. What if I need more information? A. For specific information or questions regarding our online bill pay service, please contact a member service representative by calling our toll-free number at (888) 442-7998 or (513) 942-4422.